Privacy Policy

Samrat Mills (hereinafter referred to as "Samrat Mills", "We","Us", or "Our") owns and manages its official website and other digital platforms ("Website"). This Privacy Policy explains how We collect, use, store, disclose, and otherwise process your personal information when you use Our Website or communicate with Us through any other means.

We are committed to protecting the privacy and confidentiality of the personal information shared by our customers, suppliers, business partners, employees, and website visitors.

This Privacy Policy applies to everyone who accesses or uses Our Website or otherwise interacts with Us through email, telephone, inquiry forms, or other communication channels.

By accessing or using Our Website or by providing your personal information, You acknowledge that You have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

How We Collect Information

We may collect your information directly from You through:

• Website inquiry forms
• Email communications
• Telephone conversations
• Offline documentation
• Business meetings
• Trade fairs, exhibitions, conferences, seminars, or other events
• Visits to Our offices or manufacturing facilities

By providing Your information, You consent to Our collection and processing of such information for the purposes described in this Privacy Policy.

We may also receive information from trusted third-party service providers where necessary to provide requested services, improve customer experience, or conduct marketing activities, subject to applicable laws and Your consent where required.

For quality assurance and customer service purposes, We may monitor, record, or retain communications between You and Us where legally permitted.

Information We Process

Personal information may include, but is not limited to:

• Full Name
• Company Name
• Email Address
• Phone Number
• Country
• City
• Business Address
• Website
• Industry Information
• Inquiry Details
• Product Requirements
• Any information voluntarily provided through inquiry forms or communications

When You browse Our Website, We may automatically collect technical information including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Statistics
• Pages Visited
• Referral Source
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use Your personal information for purposes including, but not limited to:

• Responding to product inquiries and quotation requests
• Providing information about Our yarns, fabrics and manufacturing capabilities
• Processing business inquiries
• Providing customer support
• Improving Our products and services
• Improving the functionality and performance of Our Website
• Conducting market research and customer satisfaction surveys
• Sending updates regarding products, services, exhibitions and business announcements (where consent has been provided)
• Maintaining business relationships with customers, suppliers and partners
• Complying with applicable legal and regulatory obligations

3. Data Security

Protecting Your personal information is important to Us.

We implement appropriate technical, administrative and organizational security measures to safeguard Your personal data against unauthorized access, disclosure, alteration, misuse or destruction.

While We strive to protect Your information using commercially reasonable security practices, no method of electronic transmission or storage is completely secure.

If You believe that Your personal information has been compromised or misused, please contact Us immediately.

4. Third-Party Websites

Our Website may contain links to third-party websites for Your convenience.

These websites operate independently from Samrat Mills, and We do not control or endorse their privacy practices or content.

We encourage You to review the privacy policies of any third-party websites before providing Your personal information.

5. Cookies

Our Website may use cookies and similar technologies to:

• Improve Website performance
• Remember user preferences
• Analyze Website traffic
• Enhance user experience
• Understand visitor behavior
• Improve Website functionality

You may choose to disable cookies through Your browser settings; however, some features of the Website may not function properly.

6. Changes to This Privacy Policy

Samrat Mills reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date.

We encourage users to periodically review this Privacy Policy to stay informed about how We protect personal information.

7. Contact Us

If You have any questions regarding this Privacy Policy or how Your personal information is handled, please contact Us: